CUSTOMER ACCOUNT
- I’ve lost my password, how can I retrieve it?
- I can’t register/log in to my account, what should I do?
- How can I receive the newsletter?
- How can I unsubscribe from the Tartine et Chocolat newsletter?
- How can I change my personal information?
- How can I delete my account?
ORDERS
- My order is a gift, can it be gift wrapped?
- Can I place an order over the phone?
- Can I cancel or change an order which is in the process of being delivered?
- Has my order been received?
- How do I know if my order has been prepared?
- Are the items in my cart reserved?
DELIVERY AND ORDER TRACKING
- How long does delivery take?
- My order is incomplete, what should I do?
- Where can I track my delivery?
- I haven’t received my order, what should I do?
- Which countries do you deliver to?
- How can I correct an error with my delivery address?
RETURNS AND REFUNDS
STORES
- Can I exchange my order purchased on the Tartine et Chocolat website in one of your stores?
- Can I reserve an item in one of your stores?
- What should I do if the product I received seems to be defective?
- What are the opening hours of your stores?
- Where can I find Tartine et Chocolat’s stores?
- What measures are taken to ensure the safety of your staff and customers in your stores?
PAYMENT
- What should I do if my payment has been refused?
- When will I be charged for my order?
- How can I access an invoice for an order?
- I can’t confirm my order, what should I do?
- Can I use a credit note received in store on the website
- Which payment methods are available?