For deliveries in mainland France : Returns are free of charge.
1) Go to our website, then find « Back and refund » at the bottom of the page.
2) Enter your 6-digit ‘Order number’ (e.g. 221998), then your ‘Order email’ . Select the product(s) you wish to return, then enter the reason for the return.
3) Confirm your personal details, then confirm your returns request.
4) An email containing a returns slip will then be sent to you.
5) Part of this slip should be stuck to the return parcel. Please also enclose your delivery note, which you received with your parcel, on which you will have circled the products to be returned.
6) Prepare your parcel, then drop it off at the post office linked to your carrier, as indicated on your returns label.
If you choose a post office or a retailer in the La Poste network, don't forget to have it stamped or signed for. This proof of delivery will enable you to track the progress of your return or in the event of a claim.
On receipt of the parcel and subject to inspection of the items, we will refund you directly to the method of payment used for the purchase. If you paid with a voucher, this will be credited back to your account.
Please keep the proof of deposit in case of a claim.
Furthermore, the Customer is reminded that no refund may be made before having first received and checked the conformity of the condition of the item(s) concerned by this request.
Returned products must be returned in their original condition and in their entirety (product label, accessories, cover, etc.). The products must be intact, in perfect condition for resale and perfectly clean. They must not have been worn or used, nor have they suffered any deterioration. Any damaged or incomplete product will not be reimbursed.
Returns are free of charge up to a limit of one return per order, delivered in Metropolitan France.
If the Customer wishes to make an additional return on an order that has already been returned, the Customer must contact Customer Services to validate the request. It should be noted that shipping costs will be borne by the Customer.
For more information about returning your additional parcel, please contact us at contact@tartine-et-chocolat.com