To return your order for orders delivered in Europe (excluding mainland France):
If you wish to return an item, we invite you to follow the procedure below.
To make a return :
1) Go to your account "here", click on :
- "My orders",
- "Detail"
- "Make a return request",
select the product(s) to be returned, then click on "return this product(s)".
2) An email containing a return slip will then be sent to you.
3) Slide your return slip inside your package and stick the label on your package.
4) Drop off your parcel at the postal centre.
Upon receipt of the parcel and subject to the control of the items, we will proceed with the refund directly on the means of payment used for the purchase.
Please note that for orders delivered outside Metropolitan France, the return costs will be deducted from your refund.
If you paid with a voucher or e-gift card, it will be recreated.
We invite you to carefully keep the proof of deposit, in case of complaint.
The returned products must be returned in their original condition and in their entirety (product label, accessories, cover, etc.). The products must be intact, in perfect condition for resale, in a state of perfect cleanliness, they must not have been worn or used, nor have they suffered any deterioration. Any damaged or incomplete product will not be refunded.
If your order has been delivered internationally (outside mainland France and Europe), please follow the procedure below:
1) Go to your account "here", click on :
- "My orders",
- "Detail"
- "Make a return request",
select the product(s) to be returned, then click on "return this product(s)".
2) Attach your delivery slip (originally in your package) to your return package, on which you will have circled the products to be returned.
3) Return the items with the carrier of your choice as soon as possible (DHL, UPS, we recommend you select a delivery tracking) to the following address :
LOGTEX Service Return
Tartine et Chocolat
2 Allée de Belgique
ZI Artoipole
62128 WANCOURT
FRANCE
As indicated in our general conditions of sale, the return costs are at your expense.
Upon receipt of the parcel and subject to the control of the items, we will proceed with the refund directly on the means of payment used for the purchase.
If you paid with a voucher or e-gift card, it will be recreated.
We invite you to carefully keep the proof of deposit, in case of complaint.
The return is offered within the limit of one return per order, delivered in Metropolitan France.
If the Customer wishes to make an additional return on an order that has already been returned, the Customer must contact Customer Services to validate the request. It should be noted that shipping costs will be borne by the Customer.
To obtain further information on the return of your additional return parcel, we invite the Customer to contact TARTINE ET CHOCOLAT Customer Service at the following email address: contact@tartine-et-chocolat.com or on +33 (0)1 81 69 57 24.