To return your order delivered in Europe (outside mainland France) :
1) Go to the bottom of our website, then to the ‘Service’ tab, then to ‘Back and Refund’.
2) Enter your 6-digit ‘Order number’ (e.g. 221998), then your ‘Order email’. Select the product(s) you wish to return, then enter the reason for the return.
3) Confirm your personal details, then confirm your returns request.
4) An email containing a returns slip will then be sent to you.
5) Part of this slip should be stuck to the return parcel. Please also enclose the delivery note you received with your parcel, on which you will have circled the products to be returned.
6) Prepare your parcel, then drop it off at the post office linked to your carrier, as indicated on your returns label.
If you choose a post office or a retailer in the La Poste network, don't forget to have the item stamped or signed. This proof of delivery will enable you to track the progress of your return or in the event of a claim.
As soon as we receive the parcel, and subject to checking the items, we will refund you directly to the payment method used to make the purchase. If you paid with a voucher, this will be credited back to your account.
Please keep the proof of deposit in case of a claim.
Please note that for orders delivered outside mainland France, return postage will be deducted from your refund.
If your order has been delivered internationally (outside mainland France and Europe) please follow the procedure below :
1) Go to the bottom of our website, then to the ‘Service’ tab, then to ‘Back and Refund’.
2) Enter your 6-digit "Order number" (e.g. 221998), then your "Order email". Select the product(s) you wish to return, then indicate the reason for the return.
3) Confirm your personal details, then confirm your request.
4) Attach the delivery note from your parcel, on which you will have circled the products to be returned.
5) Return the items with the carrier of your choice as soon as possible (DHL, UPS, we recommend you select delivery tracking) to the following address :
LOGTEX Returns Department
Tartine et Chocolat
2 Allée de Belgique
ZI Artoipole
62128 WANCOURT
FRANCE
As indicated in our general terms and conditions of sale, you are responsible for the cost of returning the goods.
Upon receipt of the parcel, and subject to verification of the items, we will refund you directly to the payment method used to make the purchase. If you paid with a voucher, this will be credited back to your account.
We invite you to carefully keep the proof of deposit, in the event of a claim.
Returns are free of charge up to a limit of one return per order, delivered in Metropolitan France.
If the Customer wishes to make an additional return on an order that has already been returned, the Customer must contact Customer Services to validate the request. It should be noted that shipping costs will be borne by the Customer.
To obtain further information on the return of your additional return parcel, we invite the Customer to contact TARTINE ET CHOCOLAT Customer Service at the following email address: contact@tartine-et-chocolat.com