Exchanging an item for a different colour and/or size is only possible if it is an item from the current collection and only in Tartine et Chocolat stores in France, Belgium, England and Switzerland (excluding outlet stores and department stores).
The item will be exchanged based on the price paid by the Customer (upon presentation of the receipt or invoice).
However, orders cannot be refunded and credit notes cannot be issued in store.
For a refund, the order must be returned to our warehouse. Returns are free in mainland France.
Refunds will be made within 14 working days. Returns must be made within 14 days of your parcel being shipped.
Returns will not be accepted if the item is unfit for sale (damaged, used or soiled).
The item must be returned in its original packaging, including the label.